Privacy Policy

Last Updated: April 2026

Welcome to SAIBA. This Privacy Policy explains how SAIBA (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit and use our website (saiba.cc) and purchase our products. We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

To provide you with our products and services, we collect the following types of information:

• Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
• Customization Data: Because our products (such as KeyMe and PhotoPop) are highly personalized, we collect the specific details you provide for engraving or printing. This includes names, phone numbers, special dates, and photographs uploaded for customization.
• Payment Information: We do not store your credit/debit card numbers or UPI details. All payments are securely processed through third-party payment gateways (such as Razorpay) which adhere to strict industry security standards.
• Device and Usage Information: When you browse our website, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us improve your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including manufacturing your custom 3D-printed products.
• To communicate with you regarding your order status, customization queries, or shipping updates.
• To arrange for shipping and delivery through our courier partners.
• To process your payments securely and prevent fraudulent transactions.
• To provide customer support and handle any returns or exchanges.
• To send you marketing communications or promotional offers (only if you have opted in to receive them).

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. We only share your information with trusted third parties to help us provide our services:

• Service Providers: We share your shipping details with our courier and logistics partners to deliver your order.
• Payment Gateways: We share necessary transaction details with our secure payment processors (e.g., Razorpay) to complete your purchase.
• Legal Compliance: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Cookies

Our website uses “cookies” to enhance your shopping experience. Cookies are small data files stored on your device that help us remember your cart items, understand how you interact with our website, and load pages faster. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

5. Data Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. While no method of transmission over the Internet is 100% secure, we strive to protect your data using secure servers and encrypted connections during checkout.

6. Retention of Data

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. Customization data (such as uploaded photos or specific name lists) is kept only as long as necessary to fulfill the order and address any immediate post-delivery support queries.

7. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Information

If you have any questions about this Privacy Policy, or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us at:

SAIBA

• Address: 72/1 Sultan Alam Road, Near Tollygunj Railway Station, Kolkata – 700033, West Bengal, India
• Email: support@saiba.cc
• Phone / WhatsApp: +91 8777038750